Creative Problem Solving and Decision Making

Creative Problem Solving and Decision Making

OBJECTIVES:

Upon completion of the course delegates will be able to:

1. Identify key elements of problem solving
2. Demonstrate characteristics of creative thinking
3. Use SWOT analysis
4. Evaluate decision making process
5. Evaluate processes against customer needs
6. To develop a sense of trust, openness and honest communication within a team
7. To experience and understand the key elements and skills of team building
8. To identify specific and immediate ways in which team members can best support each other
9. To increase team problem-solving skills
10. To practice high-performance team skills

Course Outline:

• Discussion
• Syndicates
• Interviewing      
• Lap top           
• Welcome, objectives and introduction
• Problem or opportunity?                                              
• SWOT                                                                        
• Problem solving techniques
• Creativity
• Generating ideas                                                          
• Planning techniques                                                      
• Decision making factors
• Negotiation                                                                  
• Building Relationships
• TrustBuilding Initiatives
• Team Development Theory
• Conflict Resolution
• Review of course
• Action plan                                                                  

WHO SHOULD ATTEND?

• Appointed managers or supervisors.
• Anyone with middle to upper supervisory responsibility.
• Anyone about to be promoted to a management position.