Effective KPIs Management Workshop

Effective KPIs Management Workshop

Course Objectives:

By the end of the course, participants will be able to:

• Design the performance measurement system using acquired knowledge in KPIs, their role, types and uses
• Analyze and develop the most important KPIs relevant to stakeholders and customers
• Analyze and develop the most important KPIs to drive internal quality and productivity
• Effectively manage the KPI measurement process in all phases
• Employ tools to ensure the success of the KPI implementation project

Who Should Attend?

All managers and senior professionals who are involved in influencing, formulating or supporting the long term planning and strategy of their department or organization, as well as those who are responsible for linking, measuring and improving the performance of the organization, including strategy or performance management professionals, balanced scorecard course managers, business unit and department managers and business analysts.

Course Outline:

The Diverse World of KPIs

• Explaining KPIs and Their Crucial Role in Managing Performance
• Designing a World-Class KPI Measurement System to Guide the Right Organizational Decisions
• Defining Effective KPIs to Address the Needs of All Key Stakeholders
• Differentiating Between Types of KPIs and Their Cause-Effect Relationships
• Spotting Problems with KPI Measurement Systems and Identifying Solutions

Selecting “Mission Critical” Outcome KPIs

• Evaluating Your Existing KPI Measurement System For Enhancement Opportunities
• Using KPIs in Different Management Areas to Target Performance Plans
• Defining Financial KPIs to Measure Outcome-Based Goals
• Defining Customer Value and Satisfaction KPIs that Result from Operational Excellence

Selecting “Mission Critical” Enabler KPIs

• Defining Product and Service Quality KPIs that Target Optimal Industry Standards
• The Eight Dimensions of Quality
• Defining Process and Operational Efficiency KPIs that Drive Internal Activities
• Measuring Society Results that Ensure Sustainability
• Defining Human Capital Performance and Satisfaction KPIs that Support a High Performance Culture
• Components of Employee Satisfaction Surveys
• The Employee Satisfaction Index
• The Learning and Growth Measurement Framework
• Learning, Innovation and Growth KPIs

Succeeding in the KPI Implementation Project

• Gaining Senior Team Commitment to Drive Execution and Show Commitment
• Establishing a Winning KPI Team That is Diverse and Complementary in Skills
• Embedding a Results-Oriented Culture for the KPI Project
• Setting Up the Right KPI Development Strategy Tailored to the Organization and Its Culture
• Marketing the KPI System to All Employees to Ensure Proper Understanding of Their Roles
• Facilitating the Use of KPIs by Teams in their Working Environments
• Refining KPIs to Maintain Their Relevance in Line with Strategic Pressures

Managing the KPI Measurement Process

• KPI Data Sheets as an Essential Tool for Managing KPIs
• Types of Performance Dashboards
• Types of KPI Cascading
• Linking KPIs to Strategy to Ensure Measurement of the Right Things at the Right Time
• Designing the Interlinked KPI Measurement System
• Benchmarking and Developing Inspiring Targets
• Collecting and Analyzing KPI Measurement Data
• Evidence Collection and Criteria
• Reporting KPI Results Using Dashboards that Fit Management’s Expectations
• Boosting Performance-Based on Achieved Results